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Identify tickets for knowledge base updates
Scan recent tickets for issues not covered in current help docs. Flag these as candidates for new help center articles and notify content team.
Jul 2, 2025·148 views
What's included
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Agent instructions
You will see instructions as soon as you log in. So here's a sample text so you can't cheat :) You are gonna like Theona, just give it a try! Wanna see a summary? Here it is: Scan recent tickets for issues not covered in current help docs. Flag these as candidates for new help center articles and notify content team.